Our Reservations Service is open 24 hours a day, 7 days a week.
Our booking and administration hours are: Mon-Sun 08h00 AM to 17h00 PM Central Africa Time (GMT+2).
Are your shuttles and cars air-conditioned?
All our shuttles are air-conditioned.
Is smoking allowed in your vehicles?
We strictly enforce a no-smoking policy inside our transfer vehicles.
How can I contact you from the Airport?
Check your confirmation voucher for the local phone numbers of our service providers.
Do I need an advance reservation?
The latest that you can make a reservation is 24 hours before you need the transfer. We highly recommend though that you book well in advance of this so we can serve you better.
Can I change or cancel my reservation?
You can change or cancel your reservation at any time before the transfer. But cancellation fees apply starting 7 days before services begin.
What if my flight is delayed?
We will wait up to one hour of the carrier’s scheduled arrival time. We will still try to transfer you after this time but we can’t guarantee it as we have other passengers to transfer.
Where do I meet the driver?
Our driver will be waiting for you at the Airport Exit, holding a sign with your name on it. Refer to your confirmation voucher for detailed instructions on where you will meet your driver.
At which terminal will the driver drop me off on departure?
The driver drops you off at the correct terminal of the airline that you are flying with.
Why must I confirm my departure 24 hours before the transfer?
You must confirm your departure with us 24 hours before the transfer so we can be sure that all information concerning flight hours, airport, and pick-up address is correct.
Should I tip the driver? How much?
It’s up to you. If you are pleased with the driver’s service, why not?
I’m a travel agent. How will my company and customers benefit by booking from you?
Your company gets a boost in profits and your customers get satisfaction.